Legal
Privacy & data protection
We handle personal data under UAE Federal Decree-Law No. 45 of 2022 and the operators' registration requirements.
What we collect
Your name, email, mobile number, delivery address and emirate, plus your Emirates ID (front and back) and one proof of income or address. We collect nothing beyond what the operator needs to register and deliver your line.
Why we collect it
Identity verification is required by UAE telecom regulation before a SIM can be activated. Income or address proof supports the operator's credit assessment for postpaid service. Contact details are used for order updates and invoices.
How it is protected
Uploads travel over HTTPS and are stored in a private, encrypted area that is not publicly reachable. Only authorised verification staff can open them.
How long we keep it
Identity documents are deleted once your line is active. Order and billing records are retained for the period UAE accounting and telecom rules require, then anonymised.
Your rights
You can request access to, correction of, or deletion of your personal data at any time by contacting us. We respond within 30 days.
Payments
We never store raw card details. Card data is handled by a PCI-compliant payment provider.